Commonly Asked Questions
Ordering and payments
All ordering is processed online at www.nutritionkitchenhk.com or by email. Customers are billed directly on the website and CPJ International Ltd will be the name of the company that appears on the payment records (bank statements).
Cut off times are every Friday at 12pm.
Opening Hours
Our opening hours are Monday to Friday 8:00am - 4:00pm. Any emails/enquiries outside these hours will receive a response within the next business day.
We are closed on public holidays. No delivery will be made during these times.
Delivery
Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply delivery charges on all food delivery orders.
HK$40 delivery fee per day will be charged for orders in Discovery Bay. Please note that we do not deliver to Outlying Islands (other than Discovery Bay).
Delivery time is also subject to change with respect to the situation and traffic condition. Normal delivery hours are 5:30am - 08:30am Monday to Friday.
When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.
No deliveries during public holidays.
Typhoon and Black rain warnings
As you know during summer in HK, the weather can be quite uncertain. Please find below our policies in regards to typhoon or black rain warnings.
T8 or Black Rain Signal discontinued before 6:00am:
Delivery service will be normal as usual, it also depends on the traffic condition.
T8 or Black Rain Signal is still present after 6:00am:
Delivery service will be suspended for the day due to the inclement weather condition.
Meal Change / Delivery Address Change Policy
48 hours prior notice required, or else refund for meal plan downsizing or change of meal quantity will not be applicable.
Cancellation policy
If you are requesting to cancel or change your order that has not been yet been delivered, you must contact us before the weekly cut-off time (12pm Friday) or we will not accept any change or cancellation.
Example: You place an order for meals to be delivered on the week of 30th Jan to 3rd Feb 2023 (Monday to Friday), you will have to contact Customer Support Team before 12pm on 27th Jan 2023 (Friday).
Other change and cancellations are at our discretion and a refund of the total price of any cancelled order will be provided with a voucher code. There will be HK$100 admin fee for any cancellations.
Before you order
- Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
- If you have any dietary requirement or allergy, please contact us at info@nutritionkitchenhk.com or phone number at 5192 1292 to discuss before placing the order.
- If you need to receive the food at certain time, please contact us to discuss before placing the order.
- We could deliver to different addresses within the week, but please let us know in advance.
- Minimum order is a 5 days package with 2 meals per day. We do not cater for customise orders e.g. Which days to have meals or not or PAYG packages.
Where does the food come from?
At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.
Eco-friendly boxes
- Our meal boxes are made from sugar cane and 100% bio-degradable.
- Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.
Can I modify the dish to accommodate my allergies and food preferences?
You may modify your meal plan by clicking the "+" or "-" buttons to adjust your pre-selections according to your allergies and food preferences.
And you may find the ingredients and macro information of our meals by clicking the pictures of the meals:
What kind of food do you offer?
As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.
Our low carb meals are mostly gluten free.
All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.
How do you calculate your macros?
Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com
Ordering
Ordering and payments
All ordering is processed online at www.nutritionkitchenhk.com or by email. Customers are billed directly on the website and CPJ International Ltd will be the name of the company that appears on the payment records (bank statements).
Cut off times are every Friday at 12pm.
Typhoon and Black rain warnings
As you know during summer in HK, the weather can be quite uncertain. Please find below our policies in regards to typhoon or black rain warnings.
T8 or Black Rain Signal discontinued before 6:00am:
Delivery service will be normal as usual, it also depends on the traffic condition.
T8 or Black Rain Signal is still present after 6:00am:
Delivery service will be suspended for the day due to the inclement weather condition.
Delivery
Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply delivery charges on all food delivery orders.
HK$40 delivery fee per day will be charged for orders in Discovery Bay. Please not that we do not deliver to Outlying Islands (other than Discovery Bay).
Delivery time is also subject to change with respect to the situation and traffic condition. Normal delivery hours are 5:30am - 08:30am Monday to Friday.
When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.
No deliveries during public holidays.
Before you order
- Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
- If you have any dietary requirement or allergy, please contact us at info@nutritionkitchenhk.com or phone number at 5192 1292 to discuss before placing the order.
If you need to receive the food at certain time, please contact us to discuss before placing the order. - We could deliver to different addresses within the week, but please let us know in advance.
- Minimum order is a 5 days package with 2 meals per day.
- We do not cater for customise orders e.g. Which days to have meals or not or PAYG packages.
Nutrition
Will I get results from Nutrition Kitchen?
Depending on your goals our certified personal trainers can recommend the ideal plan for you. Our meals are designed to be satiating and nutrient dense meaning that you will help retain lean tissue whilst keeping hunger at bay.
Where does the food come from?
At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.
What kind of food do you offer?
As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.
How do I reheat the meals?
All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes by microwave or depending on your preference.
How do you calculate your macros?
Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com
Delivery
How do I update my address?
Please log-in to your account and update delivery information in the “manage my account” page. The address inputted here will be the default delivery address for all subsequent orders
Can I have my order delivered to multiple addresses during the same week?
Please reach out to us at info@nutritionkitchenhk.com and we will try our best to accommodate your request
My order didn’t arrive this morning
Please reach out to us at info@nutritionkitchenhk.com and we will investigate your issue
Payment
When will I be charged?
Your renewal date is based on the package length you selected when first purchasing with subscription (1 week). We take payment after you have confirmed your order for the subsequent week at 7 pm on Thursdays.
You can find your next renewal date in your subscription account page
How do I view my invoices?
You can view all of your previous payments in the “manage my account” page
How do I update my billing information?
Log-in to your account and click Edit Info. You can then click edit payment information, which will be processed through your Shopify account.
Please reach out to us at info@nutritionkitchenhk.com if you have any difficulties
Modifying Orders
Meal Change / Delivery Address Change Policy
48 hours prior notice required, or else refund for meal plan downsizing or change of meal quantity will not be applicable.
Cancellation policy
If you are requesting to cancel or change your order that has not been yet been delivered, you must contact us before the weekly cut-off time (12pm Friday) or we will not accept any change or cancellation.
Example: You place an order for meals to be delivered on the week of 30th Jan to 3rd Feb 2023 (Monday to Friday), you will have to contact Customer Support Team before 12pm on 27th Jan 2023 (Friday).
Other change and cancellations are at our discretion and a refund of the total price of any cancelled order will be provided with a voucher code. There will be HK$100 admin fee for any cancellations.
Can I modify the dish to accommodate my allergies and food preferences?
You may modify your meal plan by clicking the "+" or "-" buttons to adjust your pre-selections according to your allergies and food preferences.
And you may find the ingredients and macro information of our meals by clicking the pictures of the meals: