Commonly Asked Questions

Ordering and payments

All ordering is processed online at www.nutritionkitchenhk.com or by email. Customers are billed directly on the website and CPJ International Ltd will be the name of the company that appears on the payment records (bank statements).
Cut off times are every Friday at 12pm.

Opening Hours

Our opening hours are Monday to Friday 8:00am - 4:00pm. Any emails/enquiries outside these hours will receive a response within the next business day.

We are closed on public holidays. No delivery will be made during these times.

Delivery

Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply delivery charges on all food delivery orders.

HK$40 delivery fee per day will be charged for orders in Discovery Bay. Please note that we do not deliver to Outlying Islands (other than Discovery Bay).

Delivery time is also subject to change with respect to the situation and traffic condition. Normal delivery hours are 5:30am - 08:30am Monday to Friday.

When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

No deliveries during public holidays.

Typhoon and Black rain warnings

As you know during summer in HK, the weather can be quite uncertain. Please find below our policies in regards to typhoon or black rain warnings.

T8 or Black Rain Signal discontinued before 6:00am:
Delivery service will be normal as usual, it also depends on the traffic condition.

T8 or Black Rain Signal is still present after 6:00am:
Delivery service will be suspended for the day due to the inclement weather condition.

    Meal Change / Delivery Address Change Policy

    Changes for meals must be made the week before. The cut-off time for changes is Friday 12pm. No changes to meals are allowed after the cut off time.

    48 hours prior notice required for the delivery address changes. Please contact us at info@nutritionkitchenhk.com or WhatsApp 5192 1292.

    Cancellation policy

    Cancellations or changes for meals must be made the week before. The cut-off time for changes or cancellations is Friday 12pm.
    Can I cancel my meal on certain days before I order ?
    Please contact us at info@nutritionkitchenhk.com or WhatsApp 5192 1292 for more information
    1. No cancellation is allowed after the cut off time and No refund will be given after the cut off time.
    2. No changes to meals are allowed after the cut off time
    3. Our company reserves the right to cancel any order at our discretion for any reason. Full refund will be given to orders cancelled by our company.

    Before you order

    Where does the food come from?

    At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

    Eco-friendly boxes

    1. Our meal boxes are made from sugar cane and 100% bio-degradable.
    2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

    Can I modify the dish to accommodate my allergies and food preferences?

    You may modify your meal plan by clicking the "+" or "-" buttons to adjust your pre-selections according to your allergies and food preferences.

    And you may find the ingredients and macro information of our meals by clicking the pictures of the meals:

     

    What kind of food do you offer?

    As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

    Our low carb meals are mostly gluten free.

    All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

    How do you calculate your macros?

    Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

    Ordering

    Ordering and payments

    All ordering is processed online at www.nutritionkitchenhk.com or by email. Customers are billed directly on the website and CPJ International Ltd will be the name of the company that appears on the payment records (bank statements).

    Cut off times are every Friday at 12pm.

    Typhoon and Black rain warnings

    As you know during summer in HK, the weather can be quite uncertain. Please find below our policies in regards to typhoon or black rain warnings.

    T8 or Black Rain Signal discontinued before 6:00am:
    Delivery service will be normal as usual, it also depends on the traffic condition.

    T8 or Black Rain Signal is still present after 6:00am:
    Delivery service will be suspended for the day due to the inclement weather condition.

        Delivery

        Our minimum order is 5 days consecutively Monday to Friday and we reserved the rights to apply delivery charges on all food delivery orders.

        HK$40 delivery fee per day will be charged for orders in Discovery Bay. Please not that we do not deliver to Outlying Islands (other than Discovery Bay).

        Delivery time is also subject to change with respect to the situation and traffic condition. Normal delivery hours are 5:30am - 08:30am Monday to Friday.

        When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

        No deliveries during public holidays.

        Before you order

        1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
        2. If you have any dietary requirement or allergy, please contact us at info@nutritionkitchenhk.com or phone number at 5192 1292 to discuss before placing the order.
          If you need to receive the food at certain time, please contact us to discuss before placing the order.
        3. We could deliver to different addresses within the week, but please let us know in advance.
        4. Minimum order is a 5 days package with 2 meals per day.
        5. We do not cater for customise orders e.g. Which days to have meals or not or PAYG packages.

        Nutrition

        Will I get results from Nutrition Kitchen?

        Depending on your goals our certified personal trainers can recommend the ideal plan for you.  Our meals are designed to be satiating and nutrient dense meaning that you will help retain lean tissue whilst keeping hunger at bay.

        Where does the food come from?

        At NK, we have our own production kitchen. This gives us full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

        What kind of food do you offer?

        As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

        How do I reheat the meals?

        All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes by microwave or depending on your preference.

        How do you calculate your macros?

        Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

        Delivery

        How do I update my address?

        Please log-in to your account and update delivery information in the “manage my account” page. The address inputted here will be the default delivery address for all subsequent orders

        Can I have my order delivered to multiple addresses during the same week?

        Please reach out to us at info@nutritionkitchenhk.com and we will try our best to accommodate your request

        My order didn’t arrive this morning

        Please reach out to us at info@nutritionkitchenhk.com and we will investigate your issue

        Payment

        When will I be charged?

        Your renewal date is based on the package length you selected when first purchasing with subscription (1 week). We take payment after you have confirmed your order for the subsequent week at 7 pm on Thursdays.

        You can find your next renewal date in your subscription account page

        How do I view my invoices?

        You can view all of your previous payments in the “manage my account” page

        How do I update my billing information?

        Log-in to your account and click Edit Info. You can then click edit payment information, which will be processed through your Shopify account.

        Please reach out to us at info@nutritionkitchenhk.com if you have any difficulties

        Modifying Orders

        Meal Change / Delivery Address Change Policy

        Changes for meals must be made the week before. The cut-off time for changes is Friday 12pm. No changes to meals are allowed after the cut off time.

        48 hours prior notice required for the delivery address changes. Please contact us at info@nutritionkitchenhk.com or WhatsApp 5192 1292.

        Cancellation policy

        Cancellations or changes for meals must be made the week before. The cut-off time for changes or cancellations is Friday 12pm.
        Can I cancel my meal on certain days before I order ?
        Please contact us at info@nutritionkitchenhk.com or WhatsApp 5192 1292 for more information
        1. No cancellation is allowed after the cut off time and No refund will be given after the cut off time.
        2. No changes to meals are allowed after the cut off time
        3. Our company reserves the right to cancel any order at our discretion for any reason. Full refund will be given to orders cancelled by our company.

        Can I modify the dish to accommodate my allergies and food preferences?

        You may modify your meal plan by clicking the "+" or "-" buttons to adjust your pre-selections according to your allergies and food preferences.

        And you may find the ingredients and macro information of our meals by clicking the pictures of the meals:

         

        Subscription

        What does a subscription mean?

        Subscription means your plan automatically renews each Thursday at 7pm. You will be charged unless you pause, skip, or cancel before this time.

         

        What subscription options do you offer?

        We offer two subscription options: 1 Week and 4 Week. This refers to the billing frequency of your plan.

         

        Can I skip deliveries if I'm away?

        Yes, you can skip one week of deliveries at a time if you're away. Your subscription will automatically renew one week later. You must skip before 7pm on Thursday.


        Can I pause my subscription?

        Yes, you can pause your subscription indefinitely. No charges will occur until you decide to unpause. You must pause before 7pm on Thursday.



        How can I cancel my subscription?

        On a 1 week subscription, cancellation takes place immediately. On a 4 week subscription, any prepaid meals will be delivered before cancellation. You won't be charged again, but prepaid amounts are non-refundable.




        How do I choose my meals each week?

        You'll select your specific meals weekly in our portal. For 4 Week subscriptions, you'll choose 1 week of food initially, and then each subsequent week 1 week before delivery. Changes must be made before 7pm on Thursday.



        Can I modify my subscription details?

         

        On a 1 week subscription, you can change everything about your subscription each week, including meal size, quantity, range, and adding one-time snacks.

        On a 4 week subscription, you can make these changes only on renewal weeks (every 4 weeks). Otherwise, you can modify specific meals, but not anything affecting the price (size, quantity, add-ons).



        Can I switch between the 1 Week and 4 Week subscription options at any time?

        No, to switch, you would need to cancel your current subscription and place a new order for the desired subscription.

         

        Are there any penalties for skipping a week or pausing my subscription?

        No, there are no penalties associated with skipping or pausing your subscription. Please remember to do so before 7pm on Thursday.

         

        Can I customise my meals based on dietary preferences or restrictions?

        While you can swap meals, we can't modify ingredients due to individual dietary needs.

         

        How will I know when my subscription is about to renew or when my delivery is scheduled?

        You will receive two email reminders each week indicating upcoming renewals and scheduled deliveries. You can also check your account on our website at https://nutritionkitchenhk.com/apps/customers/portal at any time. 




        Are there any incentives or discounts for long-term subscribers?

        Subscribers enjoy our lowest meal prices. 1 Week plans start at HK$89/109 and 4 Week plans are at HK$82/98 depending on size.

         

        What happens if I forget to make changes before the Thursday 7pm deadline?

        If no changes are made, we will use your default meal choices from your initial order.



        Can I change my billing information, such as credit card details or billing address?

        Yes, you can update your billing information at any time. Click My Account and make any changes you need to.



         

        Can I change my delivery address?

        Yes, you can update your shipping information at any time. Click My Account and make any changes you need to. Please make sure to do this before 7pm on Thursday.

         

        If you need to make changes to your delivery address for next week’s meals after 7pm Thursday, please reach out to us via email at info@nutritionkitchenhk.com or WhatsApp at +85251921292 and we will try to accommodate your request.




        How do you handle issues with deliveries or incorrect items?

        Reach out to us at info@nutritionkitchenhk.com or WhatsApp at +85251921292, and we'll assist you.

         

        Is there a limit to how many times I can pause or skip my subscription?

        No, you can pause or skip as needed.

         

        Can I gift a subscription to someone else? How does that work?

        Yes, you can gift a subscription. Just click "Gift" and provide the recipient's delivery details.

         

        Do you offer any promotions, referral rewards, or loyalty programs?

        Subscribers access our lowest prices, and we occasionally share exclusive offers.

         

        How can I apply a discount code?

        To apply a discount code, follow these steps:

         

        1. Log in to your account.
        2. Click on "Manage Subscription."
        3. Add the discount code.
        4. Write the code in the designated field.
        5. Click on "Apply."

        What should I do if I have a complaint or feedback?

        Please contact us – your input is important. Reach us via email or WhatsApp, and we'll address your concerns.

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